Web Site Terms & Conditions

Webberley’s Bookshop, Percy Street, Hanley, Stoke-on-Trent, Staffordshire, ST1 1NG Tel: 01782 222111 Fax: 01782 222123

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Information and Disclaimers:

Webberley Ltd uses reasonable care to make sure that the information appearing on this Site is accurate and up-to-date. However, errors and omissions do occur and the user should not take the accuracy of the information for granted, but should check directly with Webberley Ltd. None of the material contained in this Site is to be relied upon as a statement or representation of fact.

Webberley Ltd has no control over the use to which the information may be put by the user and accordingly shall not be liable for any loss of profits or contracts or any indirect or consequential loss or damage arising out of or in connection with the use of such information.

The statutory rights of a customer dealing with Webberley Ltd shall remain unaffected.

Hypertext Links:

Webberley Ltd cannot and has not reviewed all of the sites linked to this Site and cannot be liable for their content. Users link to other sites at their own risk and use such sites according to the terms and conditions of use of such sites.

General:

These terms and conditions do not affect your statutory rights.

Information about us

Our name and full postal address are:

Webberley Ltd, Percy Street, Hanley, Stoke-on-Trent, Staffordshire. ST1 1NG.

Descriptions of Goods

We provide short descriptions of the products we sell, but not the full specifications. For detailed information about the products please refer to the manufacturer's catalogues or web-sites or contact us before purchasing.

Manufacturer's Guarantees For Pens and Propelling Pencils

All products supplied are covered by the terms and conditions of the manufacturer's guarantee or warranty for their stated period. These specifically exclude faults caused by accident, neglect or misuse. In addition, routine maintenance, consumables and cosmetic damage are not covered. The appropriate guarantee or warranty documentation will be sent out with your writing instrument.

Returns and Cancellations policy

We will check all pens prior to sending them out for scratches or other visible defects, and package them so as to prevent damage in the post. We cannot of course put ink in the pens and test them fully prior to postage. In the rare event that the writing instrument you receive is deemed faulty, you can return it for replacement, refund or servicing under the terms of the manufacturer's warranty or guarantee. Please return the faulty goods (by Royal Mail Special Delivery or in person) and contact us, if possible with a description of the fault, as soon as possible.

If the writing instrument or other goods are not faulty, but they are not what you expected or you are unhappy with them in any way, we will also accept them back, provided you contact us within 7 working days of receiving the order to let us know that you are cancelling the order and will be returning the goods and we receive them back in the same unused and good condition that we sent them to you. This returns policy does not apply to Cross engraved pens. Please do not put ink in any fountain pen you are returning on these grounds. You do not need to give a reason for your cancellation.

In either of these cases, you can contact us by phone on 01782 222 111 or by e-mail on books@webberleys.co.uk. We will refund reasonable postage and packaging costs incurred in returning the goods to us; please use Royal Mail Special Delivery Service. Refunds will be made to the credit or debit card originally used in payment for the order, as soon as possible but within 30 days of your cancellation and return of the goods.

Please be aware that we will not accept repeat orders from customers who abuse this returns policy. We reserve the absolute right to decline to accept any order at our sole discretion.

Orders can be cancelled if the goods have not yet been dispatched. Cancelled orders will be refunded in full. Please phone us on 01782 222 111 to cancel an order.

Telephone and Online Sale Terms and Conditions

Webberley Ltd abides by the Consumer Protection (Distance Selling) Regulations 2000

We have been selling products to customers in the Potteries since 1913 and pride ourselves on offering an excellent service.

Our Terms and Conditions for customers ordering goods over the phone and online are given below. These include our 'no quibble' returns policy.

Prices

The prices of goods given on the web-site include the current rate of VAT (where appropriate). See below for details about postage costs.

Ordering

For goods that can be purchased online please add the item to the shopping basket and go to checkout. You will be required to log in to your Paypal account, if you have one, to complete the payment process through Paypal’s system. If you do not have a Paypal account you can create one either on the checkout page or on the Paypal web site. A PayPal Account is required to purchase goods from us online.

To place an order over the phone please phone 01782 222111 and ask for the relevant department. Calls to this number are charged at standard rates. We are typically open Monday, Tuesday, Wednesday, Thursday, Friday and Saturday from 9.00am to 5.30pm. Please provide your name, telephone number and a daytime delivery address when you order.

In stock?

We have listed products on the site which we typically have in stock in multiple numbers. All fountain pens listed come with the standard medium sized nib. We will do our best to ensure that the information on the web site is up-to-date. However, we cannot guarantee that everything on the web site is in stock at all times. The assistant will be able to confirm whether or not the item is in stock if you order it over the phone and hence, the likely delivery time. If we do not have an item in stock and have to order an item from our supplier, e.g., a pen with a non-standard nib, we will inform you of the likely date of delivery. In all cases, the goods will be delivered to you within 30 days unless otherwise agreed between yourself and us. If there is a non-agreed delay of more than 30 days, you have the right to cancel your order and we will refund any money paid by you for the goods.

Order Tracking

If you would like to know the current status of your order, please e-mail books@webberleys.co.uk.

Payment

For goods bought online, customers pay with their Paypal Account. At no point does Webberley Ltd have access to buyers credit/debit card details as Paypal process all online payments on our behalf, which are stored on their system not ours.

For orders over the telephone, payment can be made over the phone by Mastercard, Visa or Maestro. We will send you a receipt with your purchase. Please provide the card holder's name and the card's billing address when you order.

Postage

Postage is free for pens and propelling pencils over £50 but we charge first class postage rates for all other items bought separately.

Delivery

We currently only deliver to addresses within the UK. We send all pens and propelling pencils over £50 by Royal Mail Special Delivery. Other items are sent either through Royal Mail or the courier Fedex. All items in stock are dispatched on the day of order or on the next working day. Delivery will then be subject to Royal Mail's and Fedex’s delivery performance and will typically take a day. However, any dates we specify for delivery are only approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in the delivery of goods.

Handling Complaints

We will acknowledge any complaint within 5 working days and provide a likely timescale for resolving the dispute.